Just like you, every freelancer has to accept the Bytelancers Terms of Service when joining our platform. If you have any additional documents you would like a freelancer to sign (for example, an NDA), you can share them with the freelancer via message (as an attachment) before you place your order with them. Freelancers must decide whether or not they agree with your terms and sign your documents before proceeding. Please also keep in mind that any additional agreement should not contradict Bytelancers' Terms of Service.

If you are unhappy with an ongoing contract, there are several options available to you. First, we always recommend trying to resolve the issue directly with the freelancer. Most often, we find that a little extra communication can go a long way. Every contract page also has a resolution center where you can propose a cancelation. If you ever feel like you need a little backup, our Customer Support team is available 24/7. Simply contact them with the details of your order and they will be happy to help.

On Bytelancers, a "pending payment period" refers to a five-day security hold that occurs after a client approves a milestone or project payment, during which time the funds are considered "pending" before becoming available for withdrawal in your account.

A pending payment on Bytelancers means that the payment is being reviewed and secured.  Payments are pending during the security period, which is designed to reduce the risk of fraud, disputes, and chargebacks.